Refund policy

RETURNS

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Our policy lasts 15 days. If 15 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Other items that cannot be returned:
* Gift Cards
To make a return, you must present us with a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.* Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether or not we will approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first. Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted. If after completing all of these steps, you still have not received your refund, please contact us at guillaume@lagallery.fr

Sold items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to [guillaume@lagallery.fr and send us your item to [50 rue de Lille, 75007, Paris] .
Shipping
To return an item, you must mail it to: 50 rue de Lille, 75007, Paris. You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued at more than €75, you should consider using a shipping service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Language
French
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